Complaints and Grievances

Clients have a right to address complaints about service provision with Weber Recovery Center and do so without fear of reprisal for doing so. Weber Recovery Center’s process for addressing a complaint is as follows:

  • Clients are encouraged to address complaints/grievances with their counselors and attempt to work out the perceived problem in an informal manner. 
  • If the informal attempt to address the complaint/grievance does not result in a satisfactory outcome for the client, a formal complaint/grievance may be initiated.
  • To file a formal complaint/grievance, clients are provided with written instructions on utilizing the client grievance reporting process in the Client Handbook and Admission packet.
  • The grievance report email will be automatically directed to the Clinical Director
  • If providing the option of paper forms, they may be obtained from the counselor or in the clinic lobby. Paper forms should be submitted to the Clinical Director. The information will be entered into the Client Grievance Reporting tracker system by the clinical director or designee.
  • Upon receipt of the complaint/grievance form, the Clinical Director will begin an investigation of the complaint, which may include interviews with the person submitting the complaint, and other persons noted in the report and/or within the clinic that may offer relevant information in resolving the complaint.
  • Within 5 working days of receiving the complaint, the Clinical Director will respond, in writing to the person who submitted the complaint, noting the result of the investigation. The written response will be provided during a meeting between the Clinical Director and the client, in which the outcome of the investigation will be discussed.
  • Should the client be dissatisfied with the result of the response to the complaint, an appeal can be made to the program sponsor by indicating to the Clinical Director that an appeal of the outcome is requested.
  • Within 5 working days, the program sponsor will respond in writing to the client as to the outcome of the appeal review.
  • At any time in the process, from the initial informal attempt to resolve the complaint to the receipt of the written response from the program sponsor, the client has the right to seek assistance from an advocate outside of the organization.

State or local advocates:

Office of Licensing State Headquarters
195 N. 1950 W.
Salt Lake City, UT 84116Phone: (801) 538-4242
Email:  [email protected]

Weber Recovery Center LLC
2740 Pennsylvania Ave.
Ogden, UT 84401
Phone: 801-675-5624 Fax: 801-675-5187
[email protected]